The SAirGroup

SAirGroup is the holding company of four legally independent business units each headed by its own operational holding company. One of these business units is SAir Relations, comprising of the following companies...

SAir Group


SAirlines: Swissair, Crossair and Balair/CTA provide airline passenger transport
SAirServices: The group is dealing with aircraft maintenance, airport customer services and computerised solutions for airlines and maintenance
SAirLogistics: As the name implies, the group's businesses cover logistics management and cargo transport & handling
SAirRelations: The various companies offer travellers service and comfort before, during and after the journey In 1997, the turnover for the SAirGroup reached 10.5 Billion Swiss Francs created by some 40.000 employees.


values
... we communicate in an open way and promote an inspiring teamwork and create a stimulating work environment.
... we orient our salary level and our social security package on the local labour market and on the relevant industry. We offer competitive salaries, social security and benefits to our staff.
... where ever it is legal, we want to share our profit with our staff and we foster performance orientated and flexible salary schemes.
... we respect the local law, customs and standards where ever we are present.


leadership
... we respect our colleagues, customers, consumers, and suppliers and treat them as we want to be treated. We have confidence in each other's capabilities and believe that people work best when there is a foundation of trust.
...we believe in a management by objectives leadership style and set measurable goals for the employee in order to realise the company's strategy. In order to constantly improve our performance, we apply annual appraisal on all levels.
... we regard the Management Development process as a core process within our company. By providing a framework for the duties and responsibilities of the managers, the individual talent and the human resources function, it ensures that our future management needs will be adequately met.
... we engage in training, coaching and mentoring to facilitate job changes and to support our employees to master a constantly changing business environment.


expectations
... we believe it is the personal responsibility of all individuals to continually develop themselves and others. We encourage and expect outstanding technical mastery and excellence in execution. We give our employees the necessary training support to develop.
.. we want our employees to demonstrate personal initiative and to show fast reaction to fulfil customers' needs and expectations. We provide our employees with the right degree of authority and allow to do mistakes.
... we do not tolerate any kind of discrimination of other cultures, races and foster a multinational and multicultural working together
... we hire new employees by assessing high professional qualifications, service minded attitude and interpersonal skills through focusing on our key competences.


passion


performance
Only if we live up to their needs, wishes and expectations can we satisfy our customers. And only if our performance matches their demands and expectations will our company have a "raison d'être".

ambition
We are constantly consolidating our position as one of the leading international railway service companies, offering our services at competitive prices and focusing on excellence and innovation to satisfy internal and external customer needs.

sincerity
Our philosophy is to consider our external and internal customers as partners. Only by perceiving, understanding and anticipating customer needs and wishes will we achieve our highest goal: customer satisfaction.

strength
We exploit the full potential of our strengths to offer our customers a complete service package based on flexibility and innovation. In doing so, we support our customers in building up a travel product which is competitive in time, comfort and availability terms.

innovation
Every single person in our company must be motivated to aggressively evaluate every opportunity to raise the standard of performance and continually improve all our methods, products, services and systems. In a world of ever-rising standards and expectations, progression is the only alternative to failure.

optimism
In an environment of increasing competition and the constant challenge to step up performance, a positive, optimistic attitude towards change is of paramount importance.


In our company we always look for solutions, not problems. And we are confident that if we join forces and try harder, we will always succeed.


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