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Put yourself in our customers’ shoes
Forget whatever you think it’s like to work in a call centre. Because British Gas has taken the concept and turned it on its head. Our whole business relies on putting ourselves in the shoes of the customer and adapting the service we give accordingly – exceeding their expectations and meeting each and every one of their needs. To do this, we rely on people like you. People with a flair for understanding what people want. People who can make the complex sound simple. And people who sound like real human beings on the end of the line – not mindless machines. That’s why we’ve created a sociable, welcoming, supportive environment for your talents to develop.
At our call centres across the country we meet the needs of thousands of residential energy customers each day, be it a call regarding their account, a technical query or simply actioning a change of address. Our dedicated teams have been trained to deal with any eventuality. And because no two customers are alike, no two calls are either. So instead of the usual go-though-the-motions customer service type role, here you’ll need to think on your feet and respond to any number of challenges in a given day.
Our people come from a wide range of backgrounds: retail, caring professions and other call centres. But while this experience is extremely valuable, it’s their personal qualities that really make the difference. And the same will be true of you. We value people who can communicate naturally, have a genuine sense of empathy and get along effortlessly with others. After all, ours is a culture that thrives on teamwork and support, and it’s the camaraderie of our teams that make our call centres a pleasure to work in.
If you have life experience, an outgoing personality and are ready to learn, we’ll do everything we can to help you make the most of your talents. As well as developing you personally and professionally, we’ve taken care to create an imaginative and positive environment with everything from TV rooms and break-out areas to internet learning access and well-equipped canteens.
And you’ll be well rewarded too. As well as a competitive salary, we offer excellent bonus and incentive schemes, attractive shift patterns and no Sunday working. So if you’d like to work in a diverse environment with real people and a real sense of energy and fun, we’ll be waiting for your call.
www.britishgasjobs.co.uk
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